In this video interview SEO pioneer and expert Bruce Clay discusses how behavior-based search affects how you need to optimize your website for maximum traffic. Behavior-based search, says Clay, involves a modification of a search result for a query based upon a prior query. Google assumes that prior searches reflect the intent of your search and will focus search results based on that assumption. So query #1 is used to bias query #2. Queries #1 and #2 are used to bias query #3, etc. The classic example is a search for the word “hammer.” The top 3 results are for an art museum, a vitamin, and a bowling ball. But if you search for “tools, equipment” and then “hammer,” you get different results. Thid puts a burden on my website to use other words besides “hammer.” To get the most out of behavior-based search, when you select keywords to optimize for, include longer-tail keywords, common queries by the community of your target audience. Bruce Clay is the founder of Bruce Clay, Inc., one of the leading search engine optimization firms internationally, celebrating their 15th anniversary in January 2011. They offer training; the Search Engine Optimizations for Dummies book; speaking at conferences; one-day training at SES, SMX, and AdTech; SEO; PPC; analytics; branding; and social media. This interview was taped at the Search Engine Strategies Chicago conference, October 2010.

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In this video interview, usability pioneer Jakob Nielsen explains how to conduct a simple user test. He observes that both quantitative and qualitative types of testing are helpful, but that one can gain a great deal of insight from just five user testing sessions. First, screen for target subjects that are likely to use your site. Next, ask subjects to perform realistic tasks, one task at a time. The test subject sits at the computer, with the facilitator next to him or her and a bit back, so as not to intrude too much. Test subjects can asked questions, but the facilitator can’t answer. If they ask, “Can I do such and such….?” you answer, “You can do whatever you want.” If they ask, “Is such and such the case?” you answer, “Let’s try to find out.” Encourage test subjects to think out loud with a running monologue. Though larger studies record keystrokes and visual expressions, and even use two-way mirrors, all you really need is a pencil and a notepad — which you’re likely to fill with ways you can improve your site! In response to Dr. Wilson’s question about the pros and cons of the online testing tool UserTesting.com, Dr. Nielsen notes an advantage that it’s easier to do, since people don’t have to come into your office. However, you have less ability to screen subjects for your target audience and don’t learn as much remotely as you would sitting right next to the subject, observing reactions, etc. Jakob Nielsen is founder of the Nielsen Norman Group (www.nngroup

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